Last updated: October 28, 2014 11:46 GMT
Carista is concerned about privacy issues and wants you to be familiar with how we collect, use, and disclose Personally Identifiable Information when you use our products or applications.
1. WHAT TYPES OF INFORMATION DOES CARISTA COLLECT
We gather two basic types of information: “Personally Identifiable Information” (“PII”) and “Non-Personally Identifiable Information” (“Non-PII”).
A. Personally Identifiable Information: The only PII we will obtain from you is if you decide acting on your own volition, to send us a “user-generated problem report” and in it, fill in your email address. We may combine your email address with the vehicle year, make and model, again if you choose to voluntarily provide those to us within your user-generated problem report, in order to improve the quality of our application. In the case of BMW Group vehicles (including Mini, Rolls-Royce), we may also collect data from which the Vehicle Identification Number may be inferred.
B. Non-Personally Identifiable Information: Carista also collects Non-PII via its application. For instance, Carista may collect information relating to events such as button clicks, screen displays, timing data such as how long it took to read fault codes, result data from communication with the vehicle such as how many fault codes were found as well as other usage data. Also, if the application crashes, or you explicitly decide to send us your “user-generated problem report,” it will send a report which contains the full application log, including all communication between the vehicle and the application, event data, user interface actions and other debug data. This report does not contain any personally-identifiable information unless you explicitly provide your email address, or the vehicle is a BMW Group vehicle, as discussed above in A.
When you use the Carista application, we automatically record information, which we described above in B in a way that cannot be linked to you personally. This information is transmitted to servers where the information as well as the timing thereof may be stored in log files and databases. Under certain laws, this log information may be considered PII.
2. CARISTA’S USE OF INFORMATION
(i) General. We may also use PII about you for internal business purposes, such as to gauge customer satisfaction and to improve our application.
(ii) Communication. If you choose to provide your email within the user-generated problem report, we might use your email to ask you for more details in connection with a problem reported voluntarily by you via the user-generated problem report or ask you to test an updated version of Carista that aims to fix the reported problem.
(iv) Compliance with Applicable Law. We may need to collect and retain PII about you in order to comply with applicable laws and to respond to requests from public authorities, including public authorities outside your country of residence.
B. Non-Personally Identifiable Information: Because Non-PII does not personally identify you, we may use such information for any purpose. We may use this information to detect broad demographic trends and to otherwise enhance our application. We reserve the right to share such Non-PII, which does not personally identify you, with third parties, for any purpose.
C. Law Enforcement; Assignment: We reserve the right to disclose PII about you to others as we believe to be appropriate: (a) under applicable law or regulation, including laws or regulations outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public authorities and law enforcement officials, including public authorities and law enforcement officials outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates and subsidiaries; (f) to protect the rights, privacy, safety or property of Carista, its affiliates and subsidiaries, you, or others; and (g) to permit us to pursue available remedies or limit the damages that we may sustain.
Carista takes reasonable security measures to help protect against loss, misuse, unauthorized access, and unauthorized disclosure or alteration of the PII under its control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. As a result, although we strive to protect PII about you, we cannot ensure the security of any information that you transmit to us through or in connection with Carista application, or that is stored by us. If you have reason to believe that your interaction with us is no longer secure, you must immediately notify us of the problem at this email: firstname.lastname@example.org.
4. JURISDICTIONAL ISSUES
Carista application is controlled and operated by Carista from the Republic of Bulgaria; and it is not intended to subject Carista to the laws or jurisdiction of any state, country, or territory other than that of the Republic of Bulgaria. Those who choose to access Carista application do so of their own initiative and are responsible for complying with all local laws, rules and regulations. We may limit the availability of Carista application, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and at our sole discretion.
5. USE OF OUR PRODUCTS AND APPLICATIONS BY CHILDREN
Our products and applications are not directed to individuals under the age of eighteen (18), and we request that such individuals not provide information through the voluntary user-generated problem report of the Carista application.
6. USE OF CARISTA APPLICATION
The Carista application and any software embodying it, is provided “as is” and without warranty of any kind, including without limitation the warranties of merchantability, faults/bugs, fitness for a particular purpose and non-infringement. Carista as a licensor of the software makes no warranty that the software is free of defects or is suitable for any particular purpose. In no event shall Carista as the licensor be responsible for loss or damages arising from the installation or use of the Carista application, including but not limited to any indirect, punitive, special, incidental or consequential damages of any character including, without limitation, damages for loss of goodwill, work stoppage, device failure or malfunction, or any and all other commercial damages or losses. The entire risk as to the quality and performance of the application is borne by you. Should the application prove defective, you and not Carista assume the entire cost of any service and repair.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE MAKE NO WARRANTY THAT (i) CARISTA WILL MEET YOUR REQUIREMENTS, (ii) DELIVERY OF ANY PORTION OF CARISTA WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) THE FAULT CODES, AS WELL AS THE SHORT DESCRIPTIONS APPEARING NEXT TO THEM, THAT MAY BE OBTAINED FROM THE USE OF CARISTA WILL BE ACCURATE OR RELIABLE, (iv) ANY ERRORS IN THE SOFTWARE WILL BE CORRECTED, (vi) ANY PORTION OF CARISTA OR ANY OTHER APPLICATION PROVIDED BY US WILL BE OF SATISFACTORY QUALITY, FAULT OR VIRUS FREE OR UNINTERRUPTED OR SATISFY ANY CONDITIONS OF QUALITY AND FITNESS FOR PURPOSE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH OR FROM CARISTA SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS. ANY REPAIRS THAT YOU DECIDE TO UNDERTAKE ON THE BASIS OF THE FAULT CODES OBTAINED AS A RESULT OF YOUR USE OF CARISTA ARE YOUR SEPARATE AND INDEPENDENT DECISION AND CARISTA AND ITS DEVELOPERS DO NOT BEAR ANY RESPONSIBILITY FOR SUCH REPAIRS, WHETHER NECESSARY OR NOT.
Libraries used to create the software behind Carista application are copyright their respective authors and/or licensed under http://www.apache.org/licenses/LICENSE-2.0 (for the Android Support Libraries).
Images from: http://www.visualpharm.com
8. REVIEWING/CORRECTING/UPDATING INFORMATION; DATA INTEGRITY
Carista takes reasonable steps to ensure that all PII is relevant to and reliable for its intended use. We will also endeavor to ensure that the information is accurate, complete, and current. You may request access and request that erroneous or inaccurate PII related to you that is held by us be rectified or suppressed. You have this option for reviewing, correcting, updating, or otherwise modifying PII about you, by sending an email to:
Please note that, for your protection, we may need to verify your identity before making any changes to PII about you. You must clearly indicate the information that you wish to have changed, or clearly indicate that you wish to have PII about you removed from our active database. Please note that changes may not be effective immediately. Further, please note that we may need to retain certain information for recordkeeping purposes, and there may also be residual information that will remain within our databases and other records.